Choosing Your Server, Storage and Network Maintainer

At TeamKCI we know that the process of finding a reliable and trustworthy maintenance provider can be tricky!  Maintenance is necessary, and in many cases it is more than just good business practice, it may also be required by law or regulation.

With over 30 years experience in the field, TeamKCI knows the best practices, and what to offer.  We’re going to offer a continuing series of blog posts describing what makes for happy, satisfied customers.  These are the topics and consideration of what to look for when choosing your next maintenance provider: 

There are many companies offering various levels of maintenance, support, repair and parts.  The best of breed offer all of these elements.  Experience with the equipment, knowledge of the known issues and steps to ensure continued operation are critical factors. 

Availability of replacement parts is another important consideration.  The best maintenance companies have a deep inventory of the parts that will need to be replaced, especially for equipment in use beyond the manufacturers’ End-of-Life date.

Determining what seems like the best deal involves many factors.

Price is always important although not the only component to be used in selecting a server third party maintenance vendor.  Quality of service and the experience of the provider, as well as its staff of experienced, individual technicians and engineers, are essential factors.

Check references. See who plans to outsource. Be aware of outsourcing as a potential red flag.

Find out if your provider will use call home and dial-in features. Ask for a complete complement of spares to be stored on your premises. Make sure you get the best suited provider for your environment and not just the guy with the low bid.

Our next three posts to the blog will cover the crucial questions and data points to consider when making the decision on contracting a maintenance provider.  

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