TeamKCI 2019 Non-Financial Annual Report

When choosing a third-party support provider for your company, you should consider things like:

• Expertise:Whether the provider has the right expertise to support your company
• Cost:Whether the cost is reasonable compared to the benefits
• Support terms:Whether the terms of support include response and resolution times

This is how TeamKCI answers those questions: TeamKCI offers world-class award-winning support that includes:

• Lowest prices in the industry without compromising quality
• 42 years of experience supporting for storage, servers, switching and SAN.
• Skilled engineers and technicians trained on your company equipment with on average 15 years of experience
• Flexible SLA’s and response times

Plus:

• 24 x 7 support hotline
• Rapid problem determination
• Our guarantee that our customers will have access to trained experienced
• engineers within 15 minutes of contacting our 24 x 7 help desk.
• 100% genuine your company parts
• Global support outreach
• Call Home Supported
• Dial-in Supported