IBM®: US Support Withdrawals Effective December 31, 2012

IBM®: US Support Withdrawals Effective December 31, 2012




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Effective December 31, 2012 the IBM® storage, tape and switch equipment products listed in the table below have been withdrawn from US maintenance services by IBM®.  But you need not go uncovered!  Full  maintenance support is available from KCI, Inc.

Withdrawn From Maintenance

Storage

 

Tape Storage

 

Switching

2104-DU3

3490-A01

2005-16B

2104-TU3

3490-A02

2005-32B

2105-750

3490-B04

2005-B16

2105-F20

3490-C11

2005-B32

3490-D32

2005-B64

2005-R18

2026-416

2026-432

2027-140

 

To ensure that your coverage is continuous on any of the above equipment, please contact Jeff Klein at KCI, jeffk@teamkci.com,  for the highest quality IBM maintenance including support for IBM 2498 b40 machines at rates that are well below the rates charged by IBM® when it was still willing to maintain this equipment.

KCI, Inc. a leader in SAN support. Serving major IT installations since 1982.

Proud winner of the 2011 Verizon Supplier Recognition Award for Outstanding Services.

*Sources:
http://www-01.ibm.com/common/ssi/rep_ca/6/897/ENUS911-106/ENUS911-106.PDF
http://www-01.ibm.com/common/ssi/rep_ca/3/897/ENUS910-123/ENUS910-123.PDF

IBM is trademarks of International Business Machines Corporation, registered in many jurisdictions worldwide.

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    When choosing a third-party support provider for IBM®, you should consider things like:

    • Expertise:Whether the provider has the right expertise to support IBM®
    • Cost:Whether the cost is reasonable compared to the benefits
    • Support terms:Whether the terms of support include response and resolution times

    This is how TeamKCI answers those questions: TeamKCI offers world-class award-winning support that includes:

    • Lowest prices in the industry without compromising quality
    • 42 years of experience supporting for storage, servers, switching and SAN.
    • Skilled engineers and technicians trained on IBM® equipment with on average 15 years of experience
    • Flexible SLA’s and response times

    Plus:

    • 24 x 7 support hotline
    • Rapid problem determination
    • Our guarantee that our customers will have access to trained experienced
    • engineers within 15 minutes of contacting our 24 x 7 help desk.
    • 100% genuine IBM® parts
    • Global support outreach
    • Call Home Supported
    • Dial-in Supported


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