Brocade® DCX

Brocade® DCX




Category : Uncategorized

A paradigm shift occurred in early 2015 when Brocade® announced End-of-Life (EOL) for its flagship DCX SAN director. EOL traditionally signifies the end of new software and firmware developments along with the cessation of bug fixes. EOL freezes all software and firmware at the level it is at. Going forward, customers no longer need to be concerned about ongoing software or firmware support. TeamKCI responded to the Brocade® announcement with its own announcement to support Brocade® DCX directors at 65% less than the manufacturer’s list price for comparable SLAs. TeamKCI program includes round-the-clock TAC support, spare parts on premises and 4-hour onsite response time.

 

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    Disclaimer:

    KCI, Inc (dba TeamKCI) is the industry leader in premier Third-Party maintenance support. TeamKCI is not an authorized reseller, distributor, partner of nor an affiliate of any Original Equipment Manufacturer (OEM) or related to any manufacturer’s authorized service center. All offers for maintenance support are from our world-wide award winning support group not the OEM. All trademarks, service marks, logos remain the property of the corresponding company. All rights reserved. 

    Brocade® is the registered trademark of Broadcom Inc.

    When choosing a third-party support provider for Brocade®, you should consider things like:

    • Expertise:Whether the provider has the right expertise to support Brocade®
    • Cost:Whether the cost is reasonable compared to the benefits
    • Support terms:Whether the terms of support include response and resolution times

    This is how TeamKCI answers those questions: TeamKCI offers world-class award-winning support that includes:

    • Lowest prices in the industry without compromising quality
    • 42 years of experience supporting for storage, servers, switching and SAN.
    • Skilled engineers and technicians trained on Brocade® equipment with on average 15 years of experience
    • Flexible SLA’s and response times

    Plus:

    • 24 x 7 support hotline
    • Rapid problem determination
    • Our guarantee that our customers will have access to trained experienced
    • engineers within 15 minutes of contacting our 24 x 7 help desk.
    • 100% genuine Brocade® parts
    • Global support outreach
    • Call Home Supported
    • Dial-in Supported

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