2019 NetApp® Survey Results

2019 NetApp® Survey Results




Category : Uncategorized

That’s right! TeamKCI is still the best source for legacy NetApp® Support. Award winning TeamKCI support includes our guarantee that you’ll be able to speak to a qualified trained NetApp specialist within 15 minutes of placing a service call. We support the dial-in and call home capabilities built into every filer. And we will store spare parts on premises or deliver parts with service within four hours of receiving your call.

This year for the first time, we include 24 x 7 monitoring services on every NetApp flier under TeamKCI support at no additional charge.

Percent Off Manufacturers’ List Prices*

TeamKCI

85%

Abtech Technologies 50%-70%
CDS 50%
Centrics IT 50%-80%
Curvature 50%
Emergent SX 30%-70%
ISC Group LLC 60%
MG Global Services 70%
Mojo 70%
Park Place 50%
Reliant Technology 50%
Service Express 30%-70%
Strategic Support 70%
Trident Computer Resources 30%
XSI 60%

NetApp® is registered trademarks of NetApp,Inc.

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    When choosing a third-party support provider for NetApp®, you should consider things like:

    • Expertise:Whether the provider has the right expertise to support NetApp®
    • Cost:Whether the cost is reasonable compared to the benefits
    • Support terms:Whether the terms of support include response and resolution times

    This is how TeamKCI answers those questions: TeamKCI offers world-class award-winning support that includes:

    • Lowest prices in the industry without compromising quality
    • 42 years of experience supporting for storage, servers, switching and SAN.
    • Skilled engineers and technicians trained on NetApp® equipment with on average 15 years of experience
    • Flexible SLA’s and response times

    Plus:

    • 24 x 7 support hotline
    • Rapid problem determination
    • Our guarantee that our customers will have access to trained experienced
    • engineers within 15 minutes of contacting our 24 x 7 help desk.
    • 100% genuine NetApp® parts
    • Global support outreach
    • Call Home Supported
    • Dial-in Supported


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